The Human Element: Knowledge Specialists and Other Team Members

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HUMAN ELEMENT What Is It?
Topics On The Page - Leaders - Teams - Knowledge/Subject Experts
Related Topic - People in KM

LEADERS

CKO Chief Knowledge Officer. A position, defined by some organizations to lead the charge on a knowledge management platform in their organization. At least 4 roles stand out for these individuals: entrepreneur (willing to champion risky new initiatives); consultant (able to match new ideas with business needs); technologist (fully IT-literate); and environmentalist (able to design settings and processes to maximise knowledge). [Source]

TEAMS

PriceWaterhouseCoopers Trish Foy, director of the Knowledge Services Organization based in Conn. The Knowledge Services Organization reports to the Chief Knowledge Officer. Tish Andrewartha, based in London, England, is Director of Knowledge Research Networks. Jill Maserian, based in Boston, became director of Global Content. Tish has the task of developing a large network of contacts that can serve a global community of researchers when and where needed. Jill harmonizes disparate information services and needs throughout the new organization. [Source]

BP Keith Pearse, BP's global business information manager (BP rejects use of IT managers as titles believing that knowledge management is not an IT project, but a project which is enabled by using IT.) Pearse says a key to success was use of coaches - people who are both technically literate and could fit the tools to the needs of businesses so that workgroups would accept them as part of the way they were to operate. [Source]

AT&T Jan Scites, vice president for Internet implementation strategy sees a more team based approach.

The Mutual Group (Insurance company in Waterloo, Ontario) has a vice-president, who oversees the knowledge management team, two knowledge architects and more than 20 team members from IT and the business units.

KNOWLEDGE/SUBJECT EXPERTS

Amoco - Use of Grapevine for Pipeline division. News feeds are routed to content experts who rank them by importance - rather than intelligent agents. [Source]

Monsanto - Topic experts sift through and contribute material on certain topics. Stewards are assigned to ensure dialogs are carried out among different departments. Use of Plumtree in at least one division. [Source]

Librarians - There is industry recognition that librarians in your organization bring special skills to the table as content managers, subject specialists, and more. See, Inc Magazine - An article about a librarian who is key to Highsmith inc's executives, KM Magazine - The changing role of the corporate librarian (librarians at HP and Sun are profiled) and Tom Davenport's Article - Putting the I in the IT. [Source]