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METHODOLOGIES
ASTD Intellectual Capital Management Model Relies on two measures: One is a core set of measures to enumerate the intellectual capital stocks that are common to most organizations. Changes in these measures over time also serve as one set of effectiveness measures. The second is a set of key measures of financial performance to assess effectiveness. [Source] Chevron KM techniques are credited for helping Chevron achieve a 30 percent productivity gain, a 50 percent improvement in safety performance and more than $2 billion in operating cost reductions during the 1990s. See, text of speech from CEO Ken Derr, "Managing Knowledge The Chevron Way," on Chevron's web site, in the Newsroom section. Eli Lilly & Co. Lotus Notes database KM projects rated subjectively from 1 to 10 in each of five characteristics -- technology, profit, context, people and content [Source] IBM "For Teaming and Collaboration expected returns on (incremental investments) will be around 200%...for Communities of Practice, around 250%."-- Tom Flookes, Director of Worldwide Knowledge Management Programs, IBM |
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